UnitedHealthcare

Email copy example to rep:

Subject: Please Help Protect My In-Network Access to TriHealth

Dear [Representative Name],

I’m reaching out as your constituent and as a patient who depends on TriHealth for my care. I recently learned that UnitedHealthcare is not offering TriHealth a fair contract, and as a result, my in-network access to the providers I rely on may be at risk.

TriHealth is where my medical records are, where my doctors know my history, and where I receive exceptional healthcare. Losing in-network access wouldn’t just be an inconvenience—it would disrupt ongoing treatment, delay necessary appointments, and create significant financial strain for me and my family. For patients managing chronic conditions, ongoing therapies, or upcoming procedures, forcing TriHealth out of network could be dangerous.

Being forced to start over with new providers, repeat tests, or pay out-of-network costs is simply not something many of us can absorb. This is not just an insurance issue; it’s a health and stability issue for tens of thousands of people in our community.

I urge you to please step in however you can and encourage UnitedHealthcare to negotiate a fair, reasonable agreement with TriHealth. Patients like me need this resolved quickly, so our care is not threatened.

Sincerely,

[Your Name]

 TriHealth is negotiating with UnitedHealthcare for a new agreement so that we can continue to deliver exceptional care for our community members. Negotiations between health systems and health insurers are commonplace, and a regular part of doing business. At this time, we are working diligently to keep care affordable and accessible for our patients but want to ensure those affected have necessary information early enough to make informed decisions about their care.

TriHealth continues to set the national standard with our population health model of care, proving that we can reduce healthcare spending while improving patient outcomes. To-date, UnitedHealthcare has not been a good partner to TriHealth. We’re working to change this by negotiating for reimbursement that reflects how well we take care of patients and responsibly manage the costs involved. We also believe it’s important to address the administrative requirements by UnitedHealthcare that have become more burdensome. We believe our medical staff should spend less time on paperwork, and more time on patient care.

Our current agreement with UnitedHealthcare will expire after December 31, 2025. Until then, you can and should continue to seek care with TriHealth as you normally do. Patients will not experience disruption.

Nothing changes right now. You should continue visiting TriHealth hospitals, facilities, and providers as usual. We remain in-network today, and we are doing everything we can to remain in network beyond December 31, 2025. Unfortunately, we remain far apart in our negotiations.

UnitedHealthcare commercial (employer-sponsored) and Medicare Advantage plans.

All TriHealth hospitals, facilities, and providers are impacted by these negotiations.

• Call UnitedHealthcare. Use the number on the back of your insurance card and let them know that continued access to TriHealth’s care is important for you.
• Talk to your HR manager. If you are insured through your employer, they may be able to advocate on your behalf and speak directly with UnitedHealthcare. They may be able to also help you explore plan options that include TriHealth in-network for the next benefit year.
• If you are pregnant or managing a chronic condition, contact UnitedHealthcare to request Continuity of Care immediately. If approved, you may be able to continue seeing your TriHealth providers in-network after the contract ends. TriHealth cannot initiate this request, but our team will do everything we can to support you through the process.
• Talk to a licensed broker. Medicare eligibles can speak with a licensed health insurance broker heading into the upcoming open enrollment period, running from Oct. 15 – Dec. 7, 2025. You deserve the right plan—one that guarantees in-network access to TriHealth in 2026.
• Stay informed. Visit com/UHC or call our patient support team at (513) 853-2100 if you have questions about our negotiations or want to know the status of our relationship with UnitedHealthcare.

You may qualify to continue receiving in-network care at TriHealth, please contact UnitedHealthcare (UHC) Member Services directly to request Continuity of Care coverage.

• UnitedHealthcare is solely responsible for reviewing and determining eligibility for extended in-network access under Continuity of Care.
• Call the number on the back of your insurance card and ask to speak with someone regarding Continuity of Care.
• UHC may request clinical information to support their review. The deadline to initiate a Continuity of Care request is January 30, 2026.

Click here for more information on what insurances TriHealth accepts for Medicare Advantage plans.

For commercial insurance, please consult your HR/Benefits manager to determine whether alternative options are available.

If you are admitted to the hospital before January 1, 2026, your stay will be covered at in-network rates through the end of that inpatient admission.

Emergency care is always covered at in-network rates. If you or a loved one experiences a medical emergency, please go to the nearest emergency room.

A: There is still plenty of time for us to reach an agreement. If you are concerned, contact your provider’s office to request your appointment or procedure be moved to a date before December 31.

Visit TriHealth.com/UHC or call our patient support team at (513) 853-2100 for the most current information.