Your First Appointment

Bring the following to your first appointment:

• A valid photo ID, such as a driver’s license
• A current copy of your medical insurance card
• A list of all medications and any over-the-counter drugs or herbal supplements you are currently taking, including strength and dosage
• For children, a current record of immunizations
• A list of questions to ask your primary care provider
• If you have one, a current copy of your Durable Power of Attorney for Health Care and/or Living Will document

You must complete and sign two patient registration forms at home or when you arrive at the provider’s office.

Taking care of this step beforehand will save you time on the day of your appointment. You can download the forms from our site. Be sure to read, print and sign them. Then, bring the completed forms with you. They include:

Optional Forms and Helpful Information

Learn about TriHealth privacy practices and your patient rights and responsibilities:

• TriHealth Joint Notice of Privacy Practices
• Patient Rights and Responsibilities 
• Your role in making health care safe (Speak Up)

Durable Health Care Power of Attorney and living wills are legal documents that outline your health care wishes and preferences. These “advance directives” can ensure providers follow your wishes if you cannot communicate or make decisions for yourself. For your convenience, you can download forms such as the following advance directive forms from our website:

TriHealth serves patients with many private insurance plans, including Medicare and Medicaid. Please confirm with your insurance provider that your primary care provider participates in your plan.

Your Out-of-Pocket Costs

Your insurance plan may require a “copay” for your first appointment. If so, we will ask you to pay for that on the day of your visit. Please refer to your insurance benefits summary for the copays that apply to you.

Patients who do not have health insurance should be prepared to pay for services at the time of care. TriHealth Financial Services is available to help with questions about payment options or financial assistance.

Understanding your Bill

You may receive a billing statement after your appointment. The statement will include payment options. If you have questions, please contact a patient accounts representative at 513 569 5074. For general billing information, visit our billing page.

If you have a question regarding a statement from your insurance company, contact your insurance company’s customer service department. You can find the phone number on your insurance card.

Your primary care provider’s office must receive your medical and billing records before your first appointment.

If you have not already arranged to send those records to the office, the staff can do it at no cost. First, we need your permission. Simply download the Medical and Billing Records Release Form, print and sign it, and mail it to your primary care provider’s office.

Call the provider’s office if you have questions or need their mailing address.