Introducing Emmie: A MyChart® Assistant
Have a question?
Ask Emmie.
Getting care doesn't stop when you leave the doctor's office. Questions come up at night, test results can be hard to understand, and preparing for an appointment often means tracking down information, filling out forms, or figuring out the next step.
As part of TriHealth's commitment to improving the patient experience, we're using innovative technology to make it easier to manage your care. Available November 1st in MyChart, Emmie is an AI-powered assistant that works alongside your healthcare team to help you find answers, understand health information, prepare for appointments, and complete common tasks through a simple conversation.
How Emmie Can Help
Get Answers About Your Health Information
Ask questions about test results, medications, upcoming appointments, health conditions, and information already available in your MyChart account. Emmie can help explain information in simpler language and point you to the right resources.
Manage Your Care
Complete pre-visit tasks, update information, answer questionnaires, review medications, and take care of common tasks before and after appointments. Emmie can also help you update your personal information and prepare questions to discuss with your doctor. By helping you stay organized, Emmie makes it easier to focus on your treatment instead of navigating a paperwork process.
Handle Billing and Payments
Get help understanding balances, reviewing statements, setting up payment plans, and finding answers to common billing questions. Emmie can help explain balances and statements or connect you to financial assistance options without having to search through multiple screens or resources.
Emmie Works Alongside Your Care Team
Emmie can assist you with MyChart tasks and understanding your health information, but it doesn’t replace your doctor, nurse, or care team.
Your care team remains your trusted source for medical advice, diagnosis, recommendations, and decisions.
Here are answers to some common questions about using Emmie.
Start here to access Emmie
Emmie is designed to make MyChart easier to use and help you get the information you need, while keeping your care team at the center of your healthcare experience.