Patient and Visitor Information

9 a.m. - 7 p.m., 7 days a week

Cafeteria Hours:

• Breakfast: 6:30 a.m. – 10 a.m. weekdays, weekends and holidays
• Lunch: 11 a.m. – 2 p.m. weekdays, 11 a.m. – 1:30 p.m. weekends and holidays
• Deli Food: 2 p.m. – 4:30 p.m. weekdays
• Dinner: 4:30 p.m. – 7:00 p.m. weekdays, 3:30 p.m. – 7:00 p.m. weekends and holidays
• Overnight: 1:00 a.m. – 3:00 a.m. Monday through Friday

Nourish Store Hours:

• Monday - Friday 6:30 a.m. - 7 p.m.
• Saturday - Sunday 7 a.m. - 2 p.m.

Nurture Store Hours:

• Monday – Friday: 7 a.m. to 8 p.m.
• Saturday & Sunday: 10 a.m. to 5 p.m.

Patient and Guest Accommodations

• Personal Items (toothbrush, toothpaste, hairbrush, cell phone chargers (2-hr loaner). etc.)
• Comfort items (neck pillows, blankets prayer shawls)
• Coordination of food delivery (Door Dash/Uber Eats)
• Requests for Service Recovery and escalation leader

Entertainment

• Books, magazines, newspapers or coloring pages and crayons, crossword puzzles, word search, sudoku

Information Services

• Maps or directions
• Local restaurant or area attraction recommendations
• Assistance booking local hotels at patient/family expense

Help with other TriHealth Services

• Pastoral Care/Emotional Support
• Healing Touch services (when available)
• Pet therapy (when available)
• Prescription delivery prior to discharge
• Interpretation Services
• Spa services with TriHealth Pavilion at the patient/family expense (Doctor/Nurse approval required)

We recognize you may prefer a private room. There are times when our hospital does not have enough private rooms to meet all requests. Priority is given to patients with diseases that require them to be in private rooms to protect them and/or others. If you request a private room but one is not available, you will be placed on a waiting list. We apologize for any inconvenience this may cause.

Hampton Inn & Suites - Cincinnati/Uptown-University 

Reserve with TriHealth Discount

3024 Vine Street
Cincinnati, OH 45219
513 281 2700
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Kingsgate Marriott

151 Goodman Drive
Cincinnati, OH 45219
513 487 3800
888 720 1299
View Map

Telephone and television services automatically are provided to you at your bedside for a daily charge. If you do NOT want to be charged for telephone/television service, call (513) 862-4800, or 24800 if calling from your hospital bedside. Local calls are made by dialing 9, then the seven-digit number.

One minimal daily charge for both local telephone and television services will be billed to your home telephone bill. The charges for telephone and television will appear on your next home telephone bill on a separate bill page as the line item HOSP TEL CHG (*there is no longer a charge on the maternity floor). There is a maximum charge per hospital stay. There are additional charges for long distance calls made from your hospital room phone, which will be more expensive than regular long distance. If you need assistance or have questions about making long distance calls, contact the hospital operator. *Outpatients, observation patients and patients in ICU, CCU, Labor and Delivery, and Mother Baby Unit will not be billed for local telephone and television service.

For questions about turning off telephone/television service, call (513) 862-4800, or for questions about your bill, call (800) 775-8352.

TriHealth provides free wireless Internet throughout our hospitals and other medical facilities. While on campus, use the wireless Internet settings on your computer or mobile device to locate trihealth_public from the list of available wi-fi networks.

While most websites are accessible through our free wireless Internet service, we will filter sites that conflict with our values, such as pornographic or gambling sites. At TriHealth, our values include respect for all people, stewardship, service excellence for all customers, response to community needs, respect for our spiritual heritage and valuing differences.

Technical support is provided 24 hours a day by Road Runner Business Class by calling 866 536 7676. The TriHealth support code is 09-000666.

The Good Samaritan Hospital Chapel is on the Seventh Floor of the Dixmyth Tower. From the Main Entrance, take the Dixmyth Elevators to the Seventh Floor and turn right.

For Catholic Mass hours and additional information, please visit:

• TriHealth Pastoral Services

Religious services are available to view on the hospital’s television system by tuning into channels 4 or 5.

You will receive a selective menu according to your nutritional needs as ordered by your physician. Please inform your nurse or dietary clerk of any religious or special dietary needs.

Nutrition Services has implemented a new “Catering to You” program. A catering associate is assigned to each floor, and is responsible for individual patient dietary needs. You can also contact the Nutrition Services Manager at (513) 862-2451 with any questions, concerns or suggestions regarding your meal or the service received. This manager is available daily from 7 a.m. to 7:30 p.m.

Some rooms are centrally heated and air-conditioned. If you do not have a thermostat in your room and the temperature of your room is not comfortable, please notify a member of the nursing staff.

Your hospital bed is adjustable for your comfort. A nurse will explain how to operate the bed. Beds include rails, which are there for your protection. They may be raised at night and during the day if you are resting, recovering from surgery or taking certain medications.

Bed linens will be changed when your caregiver determines it is necessary or when specifically requested by you or your family.

While you can use cell phones in most areas of the hospital, please be aware that in some areas, they are not permitted.

Your physician, nurse and other hospital staff will be working together to develop a discharge plan especially for you. When you are discharged, we ask that you leave the hospital by 11 a.m., providing that you have the services, care and transportation ready at that time.

To provide a safer and healthier environment for all, Good Samaritan Hospital is a designated tobacco-free/smoke-free campus. Use of tobacco and smoking products while in the hospital as well as the surrounding grounds is prohibited.